CANCELATION POLICY

 

  1. PRINTING SERVICES RELATED

 

  1. Cancellation Fee for printing services

AB Print Online reserves the right to deduct a 20% cancellation fee from the order if the design project is cancelled and a refund is issued to the Customer. Any approved refunds will be processed via the original payment method. For example, if you paid by credit card, the funds will be returned on the same credit card used to pay for the order.

 

  1. Reprints for the printing services

If a printing error has occurred that is a result of our production mistake, a reprint will be offered at no cost. Reprints must use the same file as was used in the original order, you are not entitled to submit any new file for the reprint.AB Print Online Quality Control team will decide if a full or partial reprint will be granted. Any error caused/created by you is not entitled to a free reprint. We do not offer refund and reprint.

 

  1. Modifying Orders for printing services

All our orders are custom made to your specification and/or personalized by you. If an error occurs in regards to pricing, paper, finishing, turnaround time or any other aspect of an order that is found to be at fault of AB Print Online, AB Print Online maintains the right to cancel the order and provide a full refund to the Customer.

On the other hand, any miscommunication that occurs from the Customer to AB Print Online during the quoting / estimate process will not qualify the order for cancellation or a refund. If any changes are made to an order, it will be viewed as a new order and will not qualify as a reprint.

 

  1. STATIONERY PRODUCTS RELATED

In order to get your order delivered to you soon, we process the orders same day. As long as your order has not been processed, we can cancel it and refund your amount.Please get in touch with our customer support team on below mentioned email or phone number to cancel your order.

 

  1. You are requested to immediately email at care@abprintonline.ae or call at 055 2900 350 along with your order number for any cancellations to be made.
  2. Your orders can also be cancelled if AB Print Online team finds your payments have not been received. Check below for further details:
  3. Non receipt of Payment- In case the payment for the order is not made AB Print Online will automatically cancel the order.

REFUND POLICY

 

  1. PRINTING SERVICES RELATED:

 

  1. We at AB Print Online strive to provide the best possible experience while you shop with us online. There is no option to return orders as the goods are customized according to your specific needs and designs, and are non-usable by anyone else.
  2. However, if at all there is a Manufacturing defect, complete assistance would be given to you for correcting the same.
  3. For any other queries, all you need is to drop a call at 055 2900 350 or you can drop an email at care@abprintonline.ae

 

  1. STATIONERY PRODUCTS

AB Print Online has a 5-day return policy, which means you have 4 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@abprintonline.ae. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at care@abprintonline.ae.

 

  1. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

  1. Exceptions / non-returnable items

Please note this policy does not apply for IT items including toners. We can only accept un-opened boxes/packages for return. As well for custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

 

  1. EXCHANGE

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

  1. REFUND PROCEDURE

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.